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• Constant disconnection problem

• Constant disconnection problem

  Tux2609 > 08-22-2024, 08:26 AM

  I just got my cable, installed drivers, updated firmware, configured forscan settings and then when I try connecting to car I either get "no adapter found" or it connects to the car, reads modules and then disconnects and shows the same message. If I unplug and plug in again sometimes it finds it again but looses connection very quickly. I don't know what else to try.

• RE: Constant disconnection problem

  admin > 08-23-2024, 02:34 AM

  (08-22-2024, 08:26 AM)Tux2609 Wrote: I just got my cable, installed drivers, updated firmware, configured forscan settings and then when I try connecting to car I either get "no adapter found" or it connects to the car, reads modules and then disconnects and shows the same message. If I unplug and plug in again sometimes it finds it again but looses connection very quickly. I don't know what else to tr

  Hello
  Can you record a video and send it to my email?
  support@vgate.com.cn

• RE: Constant disconnection problem

  fluffie > 09-03-2024, 04:41 PM

  (08-23-2024, 02:34 AM)admin Wrote:

  (08-22-2024, 08:26 AM)Tux2609 Wrote: I just got my cable, installed drivers, updated firmware, configured forscan settings and then when I try connecting to car I either get "no adapter found" or it connects to the car, reads modules and then disconnects and shows the same message. If I unplug and plug in again sometimes it finds it again but looses connection very quickly. I don't know what else to tr

  Hello
  Can you record a video and send it to my email?
  support@vgate.com.cn

  
  Any updates on this one?
  I have the exact same issues.
  Connected to vehicle, forscan finds 1 or 2 modules, disconnects.

• RE: Constant disconnection problem

  admin > 09-04-2024, 01:10 AM

  (09-03-2024, 04:41 PM)fluffie Wrote:

  (08-23-2024, 02:34 AM)admin Wrote:

  (08-22-2024, 08:26 AM)Tux2609 Wrote: I just got my cable, installed drivers, updated firmware, configured forscan settings and then when I try connecting to car I either get "no adapter found" or it connects to the car, reads modules and then disconnects and shows the same message. If I unplug and plug in again sometimes it finds it again but looses connection very quickly. I don't know what else to tr

  Hello
  Can you record a video and send it to my email?
  support@vgate.com.cn

  
  Any updates on this one?
  I have the exact same issues.
  Connected to vehicle, forscan finds 1 or 2 modules, disconnects.

  It may be because the USB port is too loose resulting in poor contact, you can try to connect to another USB port

• RE: Constant disconnection problem

  brunomsveloso > 09-11-2024, 10:03 PM

  Hi , today when I upgraded forscan for an extended license I could stop using my Vgate Vlinker FS USB cable and the picture errors below appears

• RE: Constant disconnection problem

  admin > 09-12-2024, 12:57 AM

  (09-11-2024, 10:03 PM)brunomsveloso Wrote: Hi , today when I upgraded forscan for an extended license I could stop using my Vgate Vlinker FS USB cable and the picture errors below appears

  
  Hello.
  Did you fail to update before?
  1. After the update failed, please power off the product and update again, otherwise it will keep failing, unplug the product from the car as well as the USB port
  2. During the update, the product only needs to be connected to the USB port of the computer, not to the car, if you connect the device to the car, then it will also cause the update to fail.
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