k4wtan > 07-11-2024, 09:39 PM
admin > 07-12-2024, 02:07 AM
(07-11-2024, 09:39 PM)k4wtan Wrote: on a laptop with USB 2.0, everything works properly. I connect to forscan and was able to update vLinker. Unfortunately, on my second laptop, which only has USB 3.0 ports, I have a problem with connecting to the Forscan interface and when I run the update program, I receive a notification about a connection problem.
Any ideas?
k4wtan > 07-12-2024, 05:37 AM
k4wtan > 07-12-2024, 07:03 PM
admin > 07-13-2024, 01:33 AM
(07-12-2024, 07:03 PM)k4wtan Wrote: I bought an adapter but unfortunately it still doesn't work. After connecting the vlinker via the adapter, I receive the information "USB device not recognized"
Polish support claims that in the case of USB 3.0 the device may not work properly. It's a pity that they don't write about it in the specifications
k4wtan > 07-13-2024, 10:08 AM
(07-13-2024, 01:33 AM)admin Wrote:(07-12-2024, 07:03 PM)k4wtan Wrote: I bought an adapter but unfortunately it still doesn't work. After connecting the vlinker via the adapter, I receive the information "USB device not recognized"
Polish support claims that in the case of USB 3.0 the device may not work properly. It's a pity that they don't write about it in the specifications
Hello.
There are two reasons for the vLinker FS USB device "USB device not recognised"
1. The driver is not installed, or the wrong driver is installed.
2. Your computer cannot support the USB 2.0 interface.
Solution
1.Reinstall the driver in ftdichip.com, if you don't know how to install the driver, please contact support@vgate.com.cn
2.If you can't support USB 2.0 port, you can try to plug it into other USB port of your computer, or buy an adapter that supports USB 2.0.
1. I installed the drivers from the vgate website https://vgate.pl/do-pobranie/ so it seems that they should be correct.
2. As I wrote, I bought a USB 2.0 adapter but it didn't help :/
Today I will try to connect via USB hub
admin > 07-15-2024, 01:24 AM
(07-13-2024, 10:08 AM)k4wtan Wrote:(07-13-2024, 01:33 AM)admin Wrote:(07-12-2024, 07:03 PM)k4wtan Wrote: I bought an adapter but unfortunately it still doesn't work. After connecting the vlinker via the adapter, I receive the information "USB device not recognized"
Polish support claims that in the case of USB 3.0 the device may not work properly. It's a pity that they don't write about it in the specifications
Hello.
There are two reasons for the vLinker FS USB device "USB device not recognised"
1. The driver is not installed, or the wrong driver is installed.
2. Your computer cannot support the USB 2.0 interface.
Solution
1.Reinstall the driver in ftdichip.com, if you don't know how to install the driver, please contact support@vgate.com.cn
2.If you can't support USB 2.0 port, you can try to plug it into other USB port of your computer, or buy an adapter that supports USB 2.0.
1. I installed the drivers from the vgate website https://vgate.pl/do-pobranie/ so it seems that they should be correct.
2. As I wrote, I bought a USB 2.0 adapter but it didn't help :/
Today I will try to connect via USB hub